Advocate Health Care
Benefits
Employee Assistance Program

 
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Overview
These days we're all under a lot of stress. Juggling family and work responsibilities, managing finances, and finding time for everything is a tall order. So it's no wonder that every now and then we all feel like we could use some outside help. The good news is that there is the Advocate Employee Assistance Program (EAP). It's a voluntary source of help for all kinds of issues.

The Advocate EAP is staffed by people who care, listen and help. They're trained and experienced counselors who will help you assess your problem and make a plan for dealing with it. They can help you connect with local support groups, community organizations, or perhaps see you for some short-term counseling. The Advocate EAP is designed to help you and your family solve problems you prefer not to solve alone. Problems may involve:

Alcohol and substance abuse
Stress management
Legal problems
Financial trouble
Day care
Elder care
Loss/death/grieving
Parenting issues
Lay-offs and difficulties
Depression
Anger management
Addictions and dependencies
Coping skills
Abuse, or 
Relationship issues.

You may call the Advocate EAP directly at 1-800-775-0304. Emergencies are handled 24 hours a day, 7 days a week. Normal business hours are 8:30 a.m. to 5 p.m., Monday through Friday. All calls are confidential. See the Benefits Directory for an address and fax number for written correspondence.

Using the Advocate EAP
You or your family members call the Advocate EAP confidentially. When you call, you'll be connected with a counselor who will arrange to meet with you. Once you discuss your concern with the counselor, he or she will help you plan how to deal with the problem.

All contact with the Advocate EAP is completely confidential. Information won't be shared with anyone without your written consent, unless it is required by law. 

If a personal problem is affecting your job performance, your supervisor may refer you to the Advocate EAP. If that happens, the counselor will notify your supervisor of your participation in the Advocate EAP, but the counselor won't provide any information about the nature of your problem or your treatment.

Coordination of services and costs
Once you and your counselor decide on the appropriate treatment, the counselor will help you contact your medical coverage provider so that insurance resources can be linked to the treatment you need.

There is no charge to talk to or see a counselor. If you're referred for other services, the counselor will coordinate with your insurance coverage and help you plan the cost of those services.